(Second Edition)

 

 

CONTENTS

 

 

INTRODUCTION                                                                                       1

 

 

SOME BASIC QUESTIONS                                                                        3

 

What is it ?                                                                                                                3

Are all Job Descriptions the Same ?                                                                   4

What is its Purpose ?                                                                                             5

Why is it Important ?                                                                                               6

Are Existing Job Descriptions Acceptable ?                                                      8

Where Does the Information Come From ?                                                      9

Who Collects and Analyses the Data ?                                                            13

Who Approves the Job Description ?                                                                15

 

THE JOB INTERVIEW                                                                               18

 

Objective                                                                                                                 18

Preparatory Stages                                                                                               19

The Interview                                                                                                          21

Training                                                                                                                   30

Other Interviews                                                                                                     31

 

JOB DESCRIPTIONS : THE BASIC REQUIREMENTS                                 35

 

Job Demands not Personal Characteristics                                                   35

Facts not Value Judgements                                                                              38

Analysis not Checklists                                                                                        39

Consistency                                                                                                           41

Clarity of Presentation                                                                                          43

Comprehensive Coverage                                                                                   46

 

 

JOB DESCRIPTIONS : STRUCTURE                                                          48

 

Basic Information                                                                                                   49

 

Part I : Background Facts                                                                                     49

Job Identification                                                                                   49

Job Purpose                                                                                           52

Job Context                                                                                             54

Organization Chart                                                                                55

Job Content                                                                                            56

 

 

Part II : Factor Analysis                                                                                         58

Skill, Knowledge, Training and Experience                                     60

Responsibility/Decision Making                                                         64

Mental and Physical Effort                                                                   69

Working Conditions                                                                              72

 

 

SOME EXAMPLES                                                                                  76

 

 

OVERALL FRAMEWORK                                                                        92

 

Basic Decisions                                                                                                        93

Job Analysis                                                                                                             98

Job Descriptions                                                                                                     102

 

 

APPENDIX I      ILLUSTRATIVE JOB INTERVIEW                                    110

                        CHECKLIST

 

APPENDIX II      SOME ILLUSTRATIVE JOB                                            115

                        DESCRIPTIONS